Refund and Returns Policy

Last updated: June 19, 2026

Thank you for shopping at Arvion Parfum. We take pride in the quality and craftsmanship of our luxury fragrances. If you are not entirely satisfied with your purchase, we are here to help.

By making a purchase on our website, you agree to the terms of this Refund and Returns Policy.

Returns & Exchanges

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must meet the following criteria:

• The product must be unused, unopened, and in its original packaging (with the cellophane seal intact, where applicable).

• The product must be in the same condition that you received it.

• You must provide the receipt, order number, or proof of purchase.

Exceptions / Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on bottles that have been opened, sprayed, or used, unless the product arrived damaged or defective. Gift cards and promotional/sale items are also non-refundable.

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at 📧 info@arvion.com.pk with your order number and the reason for the return.

2. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

3. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for paying their own shipping costs for returning items, unless the return is due to our error (e.g., wrong or damaged item).

Damages and Issues

Please inspect your order upon reception. Contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include photographs of the damaged product and packaging in your email.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 7–10 business days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some processing time before your refund is officially posted.

Contact Us

For more information about our refund and returns practices, or if you have any questions, please reach out to us:

• 📧 info@arvion.com.pk